Terms & Community Guidelines

By accessing the ApnaMate web application, mobile applications, or booking any everyday service, you agree to be bound by these Terms of Service and Guidelines. If you do not agree to these terms, please refrain from using the platform.

ApnaMate operates as a managed technology platform connecting customers with verified everyday help and service professionals. ApnaMate facilitates service discovery, background vetting, doorstep OTP verification, task tracking, and digital payment collection across supported neighborhoods, residential communities, and homes.

Customers must register with a valid Indian mobile phone number (+91) and accurately declare their service address and contact details. You are responsible for safeguarding access to your phone OTP. Never share your login OTP with anyone.

For your security and peace of mind, every booking generates a unique 6-digit doorstep OTP. Work officially commences ONLY when you share this OTP with the professional at your front door. Do not provide the OTP over phone or prior to physical arrival.

All services are booked on the basis of upfront, transparent tariffs with no surge pricing. Bookings are confirmed upon successful payment authorization through Razorpay. Payments are held in escrow and released to service professionals after task completion.

Cancellations are governed by our official Cancellation & Refund Policy. Scheduled bookings cancelled more than 2 hours in advance receive a 100% refund. If a professional fails to show up or our platform cancels your booking, a 100% refund plus apology credit is issued.

All professionals undergo physical identity verification, address checks, and police clearance before joining our active pool. Professionals wear ApnaMate uniforms and display digital gate pass badges. Any misconduct can be reported directly via our in-app SOS or complaint desk.

While ApnaMate enforces strict background checks and quality standards, the platform provides a Corporate Quality Guarantee that covers accidental damages up to verified policy limits. In case of dissatisfaction, complimentary reworks or refunds are provided following operational review.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with the platform shall be subject to the exclusive jurisdiction of the competent courts in Gurugram / New Delhi, India.